Privacy Policy

Last Updated: January 2025

Welcome to Xylia by Rara. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xyliabyrara.com.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide:

When you visit our website, register an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full Name
• Email Address
• Phone Number / Mobile Number
• Shipping Address
• Billing Address
• Payment Information (processed securely through Razorpay)
• Order History
• Product Reviews and Feedback

1.2 Information Collected Automatically:

When you access our website, we automatically collect:

• Device Information (browser type, operating system)
• IP Address
• Location Data (city, state, country)
• Browsing Behavior (pages visited, time spent)
• Cookies and Similar Technologies

1.3 Payment Information:

We do NOT store your complete credit card, debit card, or bank account details on our servers. All payment processing is handled securely by our PCI-DSS compliant payment partner Razorpay.

2. How We Use Your Information

2.1 Order Processing:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Handle returns, exchanges, and refunds

2.2 Customer Service:

• Respond to your inquiries and requests
• Provide customer support
• Resolve disputes and troubleshoot problems

2.3 Marketing (with your consent):

• Send promotional emails and newsletters
• Notify you about new products and offers
• Send personalized recommendations

3. Sharing Your Information

We may share your information with:

3.1 Service Providers:

• Payment Processors: Razorpay
• Shipping Partners: Shiprocket, Delhivery, BlueDart, India Post
• Email Services: For newsletters and order updates
• Analytics: Google Analytics

3.2 Legal Requirements:

We may disclose your information if required by law, court order, or government request.

WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.

4. Cookies

We use cookies to improve your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

5. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure payment processing (PCI-DSS compliant)
• Regular security audits
• Access controls and authentication

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Opt-Out: Unsubscribe from marketing communications anytime

To exercise these rights, contact us at: care@xyliabyrara.com

7. Grievance Officer

In accordance with the Information Technology Act, 2000:

Name: Xylia by Rara Team

Email: care@xyliabyrara.com

Phone: +91 9999988888

Address: New Delhi, India

Available: Monday to Saturday, 10:00 AM – 6:00 PM IST

8. Contact Us

Xylia by Rara

Email: care@xyliabyrara.com

Phone: +91 9999988888

Address: New Delhi, India

By using our website, you acknowledge that you have read and understood this Privacy Policy.