Terms and Conditions

Last Updated: January 2025

Welcome to Xylia by Rara! These Terms and Conditions govern your use of our website xyliabyrara.com and your purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use our website and make purchases.

2. Products and Pricing

2.1 Product Descriptions:

• We strive to display accurate product descriptions, images, and colors
• Actual products may vary slightly due to handcrafted nature
• All jewelry is handcrafted and may have minor variations

2.2 Pricing:

• All prices are listed in Indian Rupees (INR)
• Prices include applicable taxes
• Prices are subject to change without notice

3. Payment Methods

We accept:

• Credit Cards (Visa, Mastercard, RuPay)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm)
• Cash on Delivery (COD) – where available

All payments are processed securely through Razorpay.

4. Shipping

• Free shipping on orders above ₹999
• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days

5. Returns and Refunds

• Returns accepted within 7 days of delivery
• Products must be unused with original packaging
• Earrings are non-returnable for hygiene reasons
• Refunds processed within 7-10 business days

6. Cancellation

• Orders can be cancelled before shipment
• Contact us at care@xyliabyrara.com
• Full refund for cancelled orders

7. Intellectual Property

All content on our website including product designs, images, and logo is the property of Xylia by Rara and protected by Indian intellectual property laws.

8. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

9. Contact Us

Xylia by Rara

Email: care@xyliabyrara.com

Phone: +91 9999988888

Address: New Delhi, India

By using our website, you agree to these Terms and Conditions.