Return Policy

Last Updated: January 2025

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At Xylia by Rara, every piece is thoughtfully handcrafted and made to order, especially for you.

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Handcrafted with Love

Due to the artisanal nature of our jewellery, we do not accept returns or exchanges for:

These variations are a natural part of handmade craftsmanship and make each piece uniquely yours.

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Your Experience Matters

However, your experience matters deeply to us. Returns or replacements are accepted only in the following cases:

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How to Report an Issue

Please contact us within 24–48 hours of receiving your order with:

• Clear photos showing the issue
• Video of the product (if applicable)
• Your order number

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Contact Us

For any concerns, assistance, or queries, we’re always just an email away:

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We truly appreciate your understanding and support of slow fashion and small-batch, handcrafted jewellery 🤍