Privacy Policy

Last Updated: January 2025

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Welcome to Xylia by Rara (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xyliabyrara.com and make purchases from our online store.

By using our website, you consent to the practices described in this policy.

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1. Information We Collect

1.1 Personal Information You Provide:

When you visit our website, register an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full Name
• Email Address
• Phone Number / Mobile Number
• Shipping Address
• Billing Address
• Payment Information (processed securely through Razorpay/PhonePe)
• Order History
• Product Reviews and Feedback

1.2 Information Collected Automatically:

When you access our website, we automatically collect:

• Device Information (browser type, operating system)
• IP Address
• Location Data (city, state, country)
• Browsing Behavior (pages visited, time spent)
• Cookies and Similar Technologies

1.3 Payment Information:

We do NOT store your complete credit card, debit card, or bank account details on our servers. All payment processing is handled securely by our PCI-DSS compliant payment partners: Razorpay and PhonePe.

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2. How We Use Your Information

2.1 Order Processing:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Handle returns, exchanges, and refunds

2.2 Customer Service:

• Respond to your inquiries and requests
• Provide customer support
• Resolve disputes and troubleshoot problems

2.3 Marketing (with your consent):

• Send promotional emails and newsletters
• Notify you about new products and offers
• Send personalized recommendations

2.4 Website Improvement:

• Analyze website usage and trends
• Improve functionality and user experience
• Prevent fraudulent transactions

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3. Sharing Your Information

We may share your information with:

3.1 Service Providers:

• Payment Processors: Razorpay, PhonePe, Banks
• Shipping Partners: Shiprocket, Delhivery, BlueDart, India Post
• Email Services: For newsletters and order updates
• Analytics: Google Analytics

3.2 Legal Requirements:

We may disclose your information if required by law, court order, or government request.

WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.

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4. Cookies

We use cookies to improve your browsing experience:

• Essential Cookies: Required for website functionality (shopping cart, login)
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

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5. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure payment processing (PCI-DSS compliant partners)
• Regular security audits
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure.

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6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Order information is retained for a minimum of 8 years for tax and legal compliance under Indian law.

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7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications anytime

To exercise these rights, contact us at: hello@xyliabyrara.com

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8. Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page.

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11. Grievance Officer

In accordance with the Information Technology Act, 2000:

Name: [Your Name]
Designation: Grievance Officer
Email: grievance@xyliabyrara.com
Phone: +91-XXXXXXXXXX
Address: [Your Business Address]

Available: Monday to Saturday, 10:00 AM – 6:00 PM IST

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12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Xylia by Rara
Email: care@xyliabyrara.com
Phone: +91-85745 17404
Address: [Your Complete Address, City, State – PIN Code, India]

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By using our website, you acknowledge that you have read and understood this Privacy Policy.